FAQ

Simply browse our products, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

We accept all major credit cards (Visa, Mastercard), PayPal, Apple Pay, and Google Pay for a fast and secure checkout experience.

Our products are designed in Canada by our team of experienced industrial designers and engineers.

We currently ship across Canada and the U.S., and are working to expand globally. Stay tuned!

Yes! Once your order is shipped, you’ll receive a tracking link via email so you can follow your package.

You have 14 days from receiving your order to request a return. Items must be unused and in original packaging. See our Return Policy for full details.

Please email us at info@chibimonsta.com with your order number and a photo of the damaged item. We'll take care of it right away.

Yes! All our products are made with non-toxic materials and safe for kids.